In today’s world, we all have to be careful of any link we click on in email that we receive. If you don’t know the sender, don’t click. The risk of infecting your computer is high when clicking on unknown links.

Sometimes knowing the sender is not enough. As many of you have seen, the thieves who write these emails are smart enough to “spoof” your own email address. Unfortunately, one of the phishing attacks arriving in many mail boxes the last couple of weeks, looks (as many do) to be legitimate. It tricks many users because it uses your email address and domain name. A couple of addresses it may come from are noreply@youremaildomainname.com or operator@youremaildomain.com, or something similar.

The email “Subject” may be “For the owner of the yourusername@youremaildomain.com e-mail account” or “A new settings file for the yourusername@youremaildomain.com” or something similar. The body of the email will read something like this:

Dear user of the youremaildomainname.com mailing service!
We are informing you that because of the security upgrade of the mailing service your mailbox (yourusername@youremaildomain.com) settings were changed. In order to apply the new set of settings click on the following link:
http://youremaildomainname.com/owa/service_directory/settings.php?email=xxxxxxxx…

Best regards, yourdomainnamecom Technical Support.

If you receive an email like this, and you mouseover the link and read carefully, you will see that it leads to a different server other than youremaildomain.com. If you click on it you will be redirected to a site that will likely infect your computer. Just delete the email. Do not click on the link!

If you are a WebWise Design & Marketing customer, please know that we would never send an email asking you to apply new settings by clicking on a link. No other responsible email provider would ask that of you either.

Protect your computer with good antivirus and malware software that includes anti-phishing protection.

Most importantly do not click on links without looking to see where they will lead you!

Practice safe clicking.

Last night I had the opportunity to give a brief talk to the GCEDC - Grant County (Wisconsin) Economic Development Corporation monthly meeting in downtown Livingston, WI. I gave them a checklist to help them make sure their community web sites are Economic Development friendly. As you may suspect, this checklist can be applied to community and economic development sites anywhere. In fact, many of the items should be implemented on every web site.  Obviously, we talked in more detail about most of the items.

That said, in addition to the nice dinner served by Rebel’s Northern Exposure restaurant, and the gracious hospitality of our Livingston hosts and that of Ron Brisbois, Executive Director,  and John Murphy, President of GCEDC, here are the questions I posed last night:

Site Checklist:

1. Is Economic Development prominently displayed in the navigation?
2. Do you have text on the home page about Economic Development in your community?
   1. Specifically a paragraph with search terms that Economic Development professionals, business owners, job seekers, and relocating workers would use to find information.
3. Are there links in that text that take visitors to the appropriate pages on your site?
4. Does your Economic Development area include community profile information such as:
   • Transportation
   • Utilities
   • Emergency and Medical Services
   • Education/Employee Training
   • Major Employers
   • Taxes
   • Area Labor Force Information
   • Available buildings, sites, businesses
   • Housing Information
   • Community Contacts
   • Business & Industry Contact Information
5. Is ALL of the information current?
6. Have two people proofread your information for errors and accuracy?
7. Do your Economic Development pages have the appropriate Title and META Description words?
8. Do you have contact information on every page (in the footer) that interested parties will have in front of them after they print ANY of your pages?
9. Do you have a Google (or other mapping service) Map/Directions page?
10. Have you tried searching Google using the terms you believe prospects would use to find a community such as yours, when searching to locate a new/existing business, or  for personally relocating? If so, how did you do?

I also spoke briefly about using AdWords for Economic Development and gave them this very short list of AdWords Advantages:

• Reach people who self-qualify themselves
• Deliver them to the exact landing page that has content relevant to their search
• Fully control your ad budget - Chose daily budget; change or stop it in seconds
• See your ads on Google within minutes of creating them
• Very flexible, pause, start, change, create ads in seconds or minutes

Quick tips that will get you results.

Every point of contact with a customer or prospect is an opportunity to provide better customer service, and to plant the seeds for a sale.  Your Thank You pages should confer your thanks, but it also can offer customers and visitors to your site something they may not have noticed, and that may be of interest to them.

Most of us don’t fully utilize the Thank You pages that get displayed after purchases, or when an inquiry is made via a form.  Too often, those pages, simply say “Thank You” or “Thank You for your order” or something like, “Your request is being processed. We’ll get back to you soon.”

Those types of pages are better than nothing, but they are missed opportunities. So, here are some tips for empowering your Thank You pages.

If you offer online shopping:

1. Make the words Thank You bigger than the other text. While you are at it, tell them you appreciate their business
2. Be sure to prominently display your Toll-Free phone number. If you don’t have a Toll-Free number, you are not serious about wanting customers.
3. Have a link to the Customer Account login page.
4. Display the special of the day, week, or month.
5. Display at least two items, saying, “People who bought this also bought these items:”
6. Have a link to your “Specials” or other RSS feeds
7. Have links to your Shipping & Returns pages.
8. Make sure your Thank You page has <meta name=”robots” content=”noindex”>  in the header,  so you don’t mess up your analytics. The only time anyone should see your Thank You page is after they place an order or fill out another form.
9. Use  Adwords conversion tracking on your Thank You page. If you are not using Google AdWords, you should be.
   

If you don’t offer online shopping, you likely have a Contact, Request Info, or Sign Up form. Here are some tips for you.

1. Make the words Thank You bigger than the other text. While you are at it, tell them you appreciate the time they gave you.
2. Be sure to prominently display your Toll-Free phone number. If you don’t have a Toll-Free number, you are not serious about wanting customers.
3. Prominently display an email address they can use if they want to contact you later instead of having to use your form again.
4. Display and have a link to a daily, weekly, or monthly feature or  News (RSS) Feed.
5. Make sure your Thank You page has <meta name=”robots” content=”noindex”>  in the header, so  you don’t mess up your analytics. The only time anyone should see your Thank You page is after they  fill out a form.
6. If you are using Google AdWords, use conversion tracking on your Thank You page.

Use as few or as many of these tips that are appropriate for your site. As with any page, I am not suggesting a bunch of clutter. Use some thought as to positioning, layout and use of white space.

Turn that Thank You page into a customer service and sales opportunity!

Please add your own tips or thoughts by leaving a comment.